Shipping Policy

At Loocknest, we understand that your home security is a priority. All orders are professionally packed in protective materials to ensure your smart locks and biometric hardware arrive in perfect condition, whether they are headed to New York or Rome.

Shipping & Tracking

  • Secure Delivery: All parcels are sent tracked and insured. You will receive a tracking number via email as soon as your order ships, allowing you to follow your delivery every step of the way.
  • Calculated Rates: Shipping costs are calculated at checkout based on your specific location and the weight of your security hardware.

Order Processing & Handling

  • Order Cut-Off: Orders placed before 2:00 PM (Pacific Time) are processed the same business day. Orders placed after this time will be processed the following business day.
  • Shipping Days: Monday – Saturday (8:00 AM – 6:00 PM).
  • Handling Time: 1–2 business days.

Estimated Transit Time

We are proud to offer Free Shipping on all orders to our supported countries.

Estimated Transit Times

Our transit times are synchronized directly with our delivery carriers. Please refer to the estimated timelines below:

Country Estimated Transit Time (Business Days) Shipping Cost
Italy 5 – 9 days Free
United States 4 – 12 days Free
Australia 4 – 12 days Free
Canada 4 – 12 days Free
Germany 7 – 12 days Free
United Kingdom 7 – 12 days Free

Important Shipping Notes

  • Customs & Duties: For international orders (Italy), any customs fees, import duties, or taxes applied by your local government are the responsibility of the buyer.
  • Signature Requirement: Due to the high value of smart home electronics, some orders may require a signature upon delivery to ensure your package is received securely.
  • Address Accuracy: Please double-check your shipping address at checkout. Loocknest is not responsible for orders delivered to an incorrectly provided address.

Contact Our Shipping Team

For any shipping-related questions or if you need to update your delivery preferences, please reach out to us:

  • Email: owen.careyos00@gmail.com
  • WhatsApp: +39 06 778 0247
  • Website: loocknest.myshopify.com
  • Company adress: Valsamoggia Bologna (BO) 40053 ITALIA
  • Currency that applies to this policy