Returns & Refunds
At Loocknest, your satisfaction is our priority.
If you experience any issue with your order, please contact us immediately — we are committed to resolving it quickly and efficiently.
Return Eligibility
We accept returns only under the following conditions:
- The item arrives damaged, defective, or incorrect.
- You contact us within 10 days of receiving your order.
- The product must be unused, in perfect condition, and returned in its original packaging.
Non-Returnable Items
For hygiene and quality control reasons, certain items cannot be returned or exchanged unless they arrive damaged or defective.
Please carefully review your order before completing your purchase.
Return Procedure
To request a return, please contact us with:
- Your order number
- A clear photo showing the issue
📧 Email: owen.careyos00@gmail.com
📱 WhatsApp: +39 06 778 0247
📍 Valsamoggia Bologna (BO) 40053 ITALIA
Once your request is reviewed and approved, we will provide you with detailed return instructions.
- If the issue is confirmed, a replacement will be sent free of charge.
- We do not offer exchanges.
Refunds
If applicable, refunds will be processed within 7-14 business days after we receive and inspect the returned item.