Shipping policy
At Loocknest, we understand that your home security is a priority. All orders are professionally packed in protective materials to ensure your smart locks and biometric hardware arrive in perfect condition, whether they are headed to New York or Rome.
Shipping & Tracking
- Secure Delivery: All parcels are sent tracked and insured. You will receive a tracking number via email as soon as your order ships, allowing you to follow your delivery every step of the way.
- Calculated Rates: Shipping costs are calculated at checkout based on your specific location and the weight of your security hardware.
Order Processing & Handling
- Order Cut-Off: Orders placed before 2:00 PM (Pacific Time) are processed the same business day. Orders placed after this time will be processed the following business day.
- Shipping Days: Monday – Saturday (8:00 AM – 6:00 PM).
- Handling Time: 1–2 business days.
Estimated Transit Time
We are proud to offer fast, reliable shipping to both the North American and European markets:
- United States: 3–7 business days.
- Italy: 3–7 business days.
Important Shipping Notes
- Customs & Duties: For international orders (Italy), any customs fees, import duties, or taxes applied by your local government are the responsibility of the buyer.
- Signature Requirement: Due to the high value of smart home electronics, some orders may require a signature upon delivery to ensure your package is received securely.
- Address Accuracy: Please double-check your shipping address at checkout. Loocknest is not responsible for orders delivered to an incorrectly provided address.
Contact Our Shipping Team
For any shipping-related questions or if you need to update your delivery preferences, please reach out to us:
- Email: owen.careyos00@gmail.com
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WhatsApp: +39 06 778 0247
- Website: loocknest.myshopify.com
- Company adress: Valsamoggia Bologna (BO) 40053 ITALIA
- Currency that applies to this policy